Privacy Policy

1. Who We Are

Livendo Spain is a relocation, immigration advisory, and property coordination service operating from Málaga, Spain. For data protection purposes, Livendo Spain is the data controller for personal information collected through this website.

Contact: hello@livendospain.com

2. What Information We Collect

We collect the following categories of personal data when you use our website or contact us:

• Contact information: name, email address, WhatsApp/phone number
• Location data: country of residence (as provided by you)
• Service enquiry data: visa type or service of interest, relocation details you share
• Usage data: pages visited, time on site, browser type, IP address (via analytics tools)
• Communication records: emails, WhatsApp messages, and notes from consultations

We do not collect sensitive personal data (health, financial account details, biometrics) unless specifically required for a service and with your explicit consent.

3. How We Use Your Information

We use your personal data for the following purposes:

• Responding to consultation enquiries and booking requests
• Delivering relocation advisory and coordination services you have engaged
• Sending the requested free guide or resources
• Sending occasional relevant updates (only with your explicit consent)
• Improving our website and services using anonymised analytics data
• Complying with legal obligations

We will never use your data for automated profiling or decisions that produce legal effects.

4. Legal Basis for Processing

We process your personal data on the following legal bases under GDPR Article 6:

• Consent (Art. 6(1)(a)): when you tick the consent checkbox on our forms
• Contract performance (Art. 6(1)(b)): when processing is necessary to provide the services you have requested
• Legitimate interests (Art. 6(1)(f)): for website analytics and service improvement, balanced against your rights
• Legal obligation (Art. 6(1)(c)): where required by Spanish or EU law

5. How We Share Your Data

We do not sell, rent, or trade your personal data. We may share data with:

• Trusted service partners: immigration lawyers, property agents, and local advisors directly involved in your case — only with your knowledge and as required to deliver the service
• Technology providers: email platforms, CRM tools, and analytics services (e.g. Google Analytics) — bound by data processing agreements
• Legal authorities: where required by law or court order

Any third parties we engage are contractually required to handle your data in compliance with GDPR.

6. Data Retention

We retain personal data only for as long as necessary:

• Enquiry data: 24 months from last contact if no service was engaged
• Client case data: 5 years after service completion (required for legal and tax purposes)
• Newsletter/marketing consent: until you withdraw consent
• Website analytics: anonymised, no personal retention limit

7. Your Rights Under GDPR

You have the following rights regarding your personal data:

• Right of access: request a copy of the data we hold about you
• Right to rectification: request correction of inaccurate data
• Right to erasure: request deletion of your data ("right to be forgotten")
• Right to restrict processing: ask us to limit how we use your data
• Right to data portability: receive your data in a structured, machine-readable format
• Right to object: object to processing based on legitimate interests or direct marketing
• Right to withdraw consent: at any time, without affecting the lawfulness of prior processing

To exercise any of these rights, email us at hello@livendospain.com. We will respond within 30 days. You also have the right to lodge a complaint with the Spanish Data Protection Authority (AEPD) at www.aepd.es.

8. Cookies

We use cookies to improve your browsing experience and analyse website traffic. For full details of the cookies we use and how to manage them, please see our Cookie Policy.

9. International Transfers

Some of our service providers may process data outside the EU/EEA. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by the European Commission.

10. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. This includes encrypted communications (HTTPS), access controls, and regular security reviews.

11. Children's Privacy

Our services are directed at adults (18+). We do not knowingly collect personal data from children. If you believe a child has submitted data to us, please contact us and we will delete it promptly.

12. Changes to This Policy

We may update this policy from time to time. We will notify you of significant changes by email (if you are a subscriber) or by posting a notice on this page. The "Last updated" date at the top of this page reflects the most recent revision.

13. Contact

For any privacy-related questions or to exercise your data rights, contact us at:

Livendo Spain
Email: hello@livendospain.com
Location: Málaga, Spain